Welcome to the Brand Maker Support Center. We've compiled solutions for the most frequent inquiries related to AI generation, billing, and asset management.
Direct Contact
If your issue is not covered in the FAQ, please reach out directly. Include your user ID (if available) and screenshots for faster resolution.
Email: app.support@nexadigital.tech
Frequently Asked Questions (FAQ)
1. AI Generation & Quality Issues
AI generation is highly sensitive to input quality. **Try refining your prompt:** be more specific about colors, shapes (e.g., 'geometric' vs. 'organic'), and style ('minimalist' vs. 'hand-drawn'). For better results, avoid overly complex or abstract concepts in a single prompt.
Use the **Lighting/Environment modifiers** in your prompt (e.g., "shot in soft, diffused studio light" or "harsh noon sunlight"). Our model adapts the generated model and product shadow consistency based on these explicit cues.
2. Billing and Account Management
Please try the **Restore Purchases** option in the App's settings menu. This forces the app to re-verify your receipt with the App Store. If the issue persists after restoring, please contact us with your Apple transaction ID.
Navigate to **Settings** within the App. There is a dedicated **Delete Account** button. Tapping this will initiate a permanent deletion of all associated data, including your generated images and text prompts, within 30 days as per our Privacy Policy.